Shipping and Return Policy

Shipping Information

We aim to process orders promptly and keep customers informed throughout the shipping process.

Order Confirmation
After an order is placed, the customer will receive an order confirmation email.

Processing Time
Orders are typically processed within 1-3 business days. Processing times may be longer during holidays, promotional periods, or other high-volume periods.

Transit Time
After an order has been processed and shipped, standard transit time typically depends on the destination and carrier service selected. Delivery times are estimates only and are not guaranteed.

Shipping Carriers
We ship orders via trusted carriers, including USPS, UPS, or FedEx, depending on the destination, package size, and fulfillment circumstances.

Tracking Information
As soon as a tracking number is available, the customer will receive a shipping confirmation email containing tracking details.

Shipping Rates
Shipping rates are shown at checkout. We also offer free standard shipping.

Delivery Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to carrier issues, weather events, holidays, or other circumstances outside our control.

Lost, Damaged, or Delayed Shipments
If a package arrives damaged, appears to be lost, or there is a significant delivery issue, please contact us as soon as possible through our contact page and include your order number and any relevant details or photos, if applicable. We will review the issue, initiate a carrier claim when appropriate, and work to resolve the matter as quickly as possible.

Incorrect Shipping Information
Please make sure your shipping address is accurate when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.

Return information

Return Window:

Customers have 30 days from the date of delivery to initiate a return. We offer free returns from the shop and a full refund on unused equipment. To be eligible, items must be unused, in their original condition, and returned in the original packaging. Returns are free when bought directly from asphaltrose.com. Customers purchasing through Amazon should follow Amazon's return process.

Return Process:

To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will promptly provide instructions for returning your items.

Returns should be mailed to:

Umbrella Cooperation LLC
AsphaltRose
2465 US-1 S #1012
St. Augustine, FL 32086-6076
United States

If you have any questions, please contact our customer service team.
customer_support@asphaltrose.com

Customer Responsibility:

To be eligible, items must be unused, in their original condition, and returned in the original packaging.

Refund Policy:

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 10 business days. Processing times by banks or credit card companies may vary. If more than 15 business days pass without receiving your refund, please contact us.

Exchanges:

We replace items only if they are defective or damaged. For an exchange, please email our customer service team and return the item to the address provided above.

Exceptions:

Some items, such as perishable goods (plants, seeds), custom orders, or personalized items, cannot be returned. Please contact us if you have any concerns or questions about your product.

Restocking Fee:

We do not charge any restocking fees.

Contact Information:

For further questions about our policy, please contact us.
customer_support@asphaltrose.com