FAQ's
Where is the store located?
Our store operates exclusively online, with our business based in St. Augustine, Florida, USA.
How secure is my personal information?
Your security is our priority. We use industry-standard encryption and security measures to protect your personal data.
How can I contact you directly?
You can reach us through our contact page.
ORDER & SHIPPING
Do you offer free shipping?
Yes. We currently offer free standard shipping on orders over $60.
What is the shipping price?
We offer flat-rate shipping, clearly shown at checkout. We also offer free shipping on all orders over $60.
How long does it take to process an order?
Orders are typically processed within 1-3 business days. The vast majority of orders are processed within one business day.
How long does delivery take?
Delivery typically takes 3-7 business days within the continental U.S., but may vary depending on your specific location. Transit times vary by destination and carrier. Delivery times are estimates and are not guaranteed.
Which carriers do you use?
We may ship with USPS, UPS, or FedEx, depending on the order and destination.
Will I get a tracking number?
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.
What should I do if my package is delayed, lost, or marked delivered but not received?
Please contact us as soon as possible with your order number. We will review the issue and assist with the next steps.
What do I do if I receive an incorrect item?
Please contact our customer support team immediately via the contact form, and we'll resolve the issue promptly.
PAYMENT
What currency do I pay with?
All payments are processed in USD (United States Dollars).
I don't use PayPal. How can I pay by credit/debit card?
You can securely pay using your credit or debit card directly through our checkout page, without needing a PayPal account.
RETURNS & EXCHANGES
How do I check the status of my order?
Once your order ships, you’ll receive an email with tracking information. You can also contact our customer support via the contact form.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately via the contact form. We’ll do our best to accommodate your request if the order hasn't already shipped.
Can I return my order?
Yes. We accept returns within 30 days of delivery for eligible items.
What items are eligible for return?
To be eligible for return, items must be unused, in their original condition, and returned in the original packaging.
How do I start a return?
Please contact us with your order number and details about the item you would like to return. We will reply with return instructions.
When will I receive my refund?
Once the returned item is received and inspected, we will process the refund in accordance with our return policy. Refund timing may vary depending on your payment provider.
Do I have to pay for return shipping?
If the return is due to a customer change of mind, return shipping is generally the customer’s responsibility unless otherwise stated. If the item arrived damaged or we sent the wrong item, please contact us so we can review and help resolve it.
What if my item arrives damaged?
Please contact us as soon as possible and include your order number and, if available, photos of the damage. We will review the issue and work to resolve it promptly.
Can I exchange an item?
If you need an exchange, please contact us with your order details and we will let you know the available options.
